The Lotus Hotel respects the privacy of all our guests, and we are committed to protecting it. To best serve you throughout this website, you will be asked to provide a variety of information, such as name, mailing address, telephone number, email address, credit card information, etc. This information will allow us to provide a personalized experience for each visitor to our website.
This website does not collect, save or store any personal information from visitors that simply browse this website, unless you voluntarily and intentionally provide it to us. We do not collect personal information without your knowledge or consent. Any personal information that is requested on our website is necessary in order to perform a particular service, such as processing your reservation, enrolling you in The Lotus Hotel Select Guest® and GHA Discovery, etc.
We request personal information from you in order to process online reservations. You must provide contact information (such as name, mailing address, telephone number and email address) as well as financial information (such as credit card number and expiration date, etc.) in order for us to process your reservation. This information is used for billing purposes and to reserve a room. If there is a problem with a reservation, the information provided will also allow us to contact you.
In order to become a member of the Select Guest and GHA Discovery guest loyalty program, you must first complete an enrollment form. During enrollment, new members are required to provide certain contact information. We use this information to create a member profile of your previous and future stays at The Lotus Hotel and GHA member brands hotels and resorts and other information for which you’ve expressed an interest. The member may provide unique identifiers (such as username and password), among other information. Such information enables us to provide a more personalized experience for our members on our websites, as well as to direct relevant communications to them.
The Lotus Hotel may inform you by email of our available services, products, specials and sweepstakes. You may opt in or out of receiving these materials at any time.
Agents or contractors of The Lotus Hotel and affiliates who have access to your personal information are required to keep the information confidential and not to use it for any other purpose than to carry out the services they are performing for Omni Hotels. The Lotus Hotel and affiliates will not sell or distribute any of your personal information to any outside organization for marketing or solicitation without your permission.
The Lotus Hotel is committed to the security of the data collected on this Web site, and treat all information you provide us as confidential. We use secure socket layer (SSL) encryption technology to secure the privacy of credit card information, name, address, email and other information you provide us. To better serve you when you are using this site, we also use “cookies” to help us recognize your preferences and selections.